Cancellation & Refund Policy

This Cancellation & Refund Policy outlines the terms for scheduling, cancellations, and payments for services provided by Neighborfix Appliance Services ("Neighborfix," "we," "our," or "us").

1. Appointment Cancellations

• Customers must provide at least 2 hours notice to cancel or reschedule an appointment
• Cancellations made with less than 2 hours notice may be subject to a cancellation fee
• Repeated last-minute cancellations may result in refusal of future service

2. Missed Appointments (No-Show)

• If the technician arrives and no one is available, it will be considered a no-show
• A service fee may be charged
• Future appointments may require prepayment

3. Service Call / Diagnostic Fee

• The service call fee is non-refundable once the technician has arrived and diagnosis has been performed
• This fee covers time, travel, and professional evaluation

4. Deposits (If Applicable)

• Deposits for parts or special-order items are non-refundable once the order is placed
• If a customer cancels after parts have been ordered, the deposit will be forfeited

5. Refund Policy

Neighborfix Appliance Services does not provide refunds for:

• Completed services
• Labor charges
• Diagnostic/service call fees
• Time spent on-site

6. Exceptions

Refunds or partial refunds may be considered only if:

• A billing error has occurred
• A service was not performed as agreed

All refund decisions are made at the sole discretion of Neighborfix.

7. Payment Disputes

• Customers agree to contact Neighborfix directly before initiating any chargebacks or disputes
• Unauthorized chargebacks may result in additional fees or collection actions

8. Right to Refuse Service

Neighborfix reserves the right to refuse service to customers with a history of:

• Non-payment
• Repeated cancellations or no-shows
• Abusive or unsafe behavior

By scheduling or using our services, you agree to this Cancellation & Refund Policy.